One of the most common reasons people call a plumber is to take care of drain repair. The problem often doesn’t happen all at once. There can be some signs that it is draining slower or there may be a foul odour developing. The sooner you get in touch with a professional to take care of it, the easier it will be for them to get the problem resolved.

Too often, consumers wait until the water isn’t draining at all though or until they deal with backup problems. They may have ignored the early warning signs, been too busy to find a good plumber, or they tried to take care of it on their own with chemicals and over the counter products to no avail. When it comes to drain repair, you need to get someone you can trust.

Friendly Customer Service

You don’t want to do business with any provider that doesn’t treat you well. You shouldn’t be taken for granted when you reach out for drain repair services. They should be friendly, engaging with you, and listen to your needs. They should share with you what they can offer and it is up to you to decide if you want them to come out and take a look.

Proven Reputation

Getting information should be free and you only want to get it from a plumber with a proven reputation. You already have one serious issue on your hands when you need drain repair. Don’t put yourself at the mercy of a company that doesn’t treat you well, that doesn’t have the right experience, or that doesn’t show up ready to take care of the job.


It makes sense you need help as soon as possible, and that timeframe needs to be reasonable. They can’t drop everything and show up, but can they promise to be there by the end of the day? Some drain repair providers will come to your home or business 24/7 so you can always get help soon after you call.

Others are going to tell you it is going to be a few days before they can come see what you need. Is it realistic for you to be able to wait until they can show up? Will you and your family be able to take care of what you need day-to-day in the meantime or be without water? In a business setting, the delays could mean you have to close until the repairs are done.

Overall Cost

It is important to find out what the cost is going to be. Keep in mind, when it comes to drain repair, there can be quite a few things that cause it. The amount of time it will take to repair, any parts they need to replace, and other factors influence the cost. Make sure you don’t get taken advantage of. They should be able to assess the need and then give you a price to approve.

If they get started and decide more work and cost are involved, they should consult with you before they continue. If something seems off, trust your gut and get a second opinion. Learn about the reputation of the plumber before you ask them to come out too. This will cut the risk of them trying to scam you.

Solutions for the Long Term

Talk to them about what you can do to prevent future problems too. It may be external factors you didn’t realise such as tree roots from your yard. The more you can do to keep your drains fully functional, the less often you will be in touch with a plumber.